PRIVACY POLICY
We at Lastmal Technologies Ltd. ("Lastmal", “we”, “us”, or “our”) have created this privacy policy (this
“Privacy Policy”) because we respect your privacy. This Privacy Policy pertains to the information
collection and use practices of Lastmal, our web/mobile application (the “App”). By using our App, you
are agreeing to the terms of this Privacy Policy and the accompanying Terms of Use located within the
App.
WHAT INFORMATION DO WE COLLECT
The information that we collect from you: When you register with us or use any of Lastaml’s services, we
may collect your name, address, phone number, mobile phone number, email address, transaction
information (such as credit or debit card details and charges) and item collection and delivery
information, as well as other information necessary to provide the service. If you contact us, we may
keep a record of that correspondence. We also collect information when you voluntarily complete customer
surveys, provide feedback and participate in promotions or competitions. We, or our third-party business
partners, may collect website and mobile app usage information such as browser information; IP address;
the site you come to our website from or go to after leaving our website; browsing activity (e.g. the
time and duration of your browsing, the selections you make and pages you access); the type of device
you use to access our website or mobile app; unique device identifying numbers; and the operating system
your device uses. If you activate a feature of our website or mobile app that detects your device's
actual location, we may collect location data about you. Other than this we do not collect device
location data, although your IP address may provide us with an approximate location usually no more
precise than the city your device is in. The information we collect about you from others: - When you
place an order through one of our retail partners, that partner may share your data with us to perform
the service. This data may be combined with data we collect from you directly. - When you interact with
our site through various social media, such as when you "Like" us on Facebook or post a review to our
Facebook page, we may receive information from the social network such as your profile information,
profile picture, gender, user name, user ID, age range, language, country, friends list, and any other
information you permit the social network to share with third parties. The data we receive is dependent
upon your privacy settings with the social network. - When we deliver an item to you, the person sending
the item may provide us with your name, address, phone number, and other information that is relevant to
providing the service. If you are unable to pay charges for the services or fraudulent or other criminal
activity is suspected relating to your account or the delivery of an item to or from you, we may be
provided with information by credit reference agencies and organisations that prevent and detect fraud
or other crimes.
HOW WE USE INFORMATION
We use personal information held about you in the following ways: - To perform our services and to carry
out our obligations arising from any contracts entered into between you and us or any third parties that
have contracted us to fulfill their agreements with you. - To send you service-related messages via
email, phone or text. For example, we may send you service-related emails relating to account
verification, order confirmation, order tracking, changes/updates to features of the service, technical
and security notices. - To send you information via email, post, phone, or text about promotions or
other offers we think may be of interest to you, including offers from third parties. Information about
promotions and offers will only be sent to you per your marketing preferences. - To deliver advertising
on our website or app and third-party websites or apps. - To ensure that content from our website is
presented most effectively for you and your computer. - To allow you to participate in interactive
features of our service when you choose to do so. - To undertake troubleshooting, data analysis,
testing, research, improving the service, and developing new products and services. - To protect our
rights or property or the rights and property of others, detect and investigate illegal activities and
breaches of any agreement we have with you.
HOW WE SHARE INFORMATION
We may disclose the information we collect in the following circumstances: - We may share your personal
information with other companies in the same group of companies as Lastmal Technologies Ltd. Such
companies will only use your personal information per this privacy policy. - We share your personal
information with our local delivery partners to perform the services. - We may share information about
the delivery and its progress with the sender of an item and the person receiving the item. - We may
share your information with our third-party service providers who help us provide our services, such as
software providers, accountants, website developers, payment processors, billing and financial advisors,
marketing and advertising partners, among others. These business partners will be given limited access
to your information under reasonable confidentiality terms. - We may share information about the website
and mobile app usage (collected through web technologies such as log files and clear gifs) with our
third-party business partners who perform services on our behalf, which may include identifying and
serving targeted advertisements, content or service fulfillment, or providing analytics services. - We
may also aggregate or otherwise strip data of all personally identifying characteristics and may share
that aggregated, or anonymised data with third parties. If we sell or buy any business or assets, we may
disclose your data to the prospective seller or buyer of such business or assets. If we sell, divest or
transfer the company (including shares of the company), or any combination of its products, services,
assets, and/or businesses to a third party, in which case personal data held by it about our customers
will be one of the transferred assets. If we are under a duty to disclose or share your data to comply
with any legal obligation, or to protect the rights, property, or safety of Lastmal, our customers, or
others. This includes exchanging information with other companies and organisations for the purposes of
fraud protection, credit risk reduction, and crime detection and prevention. Use of any feedback you
leave on the Lastmal delivery service: The feedback that you leave on the Lastmal delivery service helps
us to improve the service that we offer and respond to customer needs appropriately. If you post a
review of our service through our website, we may post your review on the Lastmal website and we may use
the feedback in any Lastmal marketing, analysis, or promotional material. We will strive to maintain
your anonymity by posting only your first name and the city in which your delivery was made. We may ask
you to share your review with your network on social networking sites such as Facebook, Instagram, and
Twitter. We'd appreciate it if you could help us spread the word about Lastmal via social networks, but
to do so is entirely optional and will require you to authenticate your account with the social network.
If you engage with Lastmal on social media websites, such as by "Liking" us or by providing feedback on
any Lastmal page of a social media website, such as the Lastmal pages on Facebook or Twitter, Lastmal
may collect your personal information from that social media site subject to your privacy settings on
that site. Additionally, your social media profile information, including your photograph, may be
displayed on Lastmal’s social media page or the Lastmal website along with your review of the service.
We may also publish the review you have left on the Lastmal page to your social medial page, subject to
your social network privacy settings. Please refer to your privacy settings on your social media site to
understand what information the social media site will share with third parties like Lastmal.
YOUR CHOICES REGARDING YOUR INFORMATION
You can unsubscribe from promotional email communications from us by clicking on the “unsubscribe link”
provided in each email. Please note that you cannot unsubscribe or opt-out from service-related emails
and SMS text messaging as these are critical to performing our service (e.g., account verification,
order confirmations and tracking information, changes/updates to features of the Service, technical and
security notices). You may request that we delete your data at any time by contacting us at
[email protected]. If you would like to access the personal information we hold about you, please contact
us at
[email protected]. Please provide as much information as you can about the information you are
looking for so that we can deal with your request as quickly as possible.
THIRD-PARTY SITES
Our site may, from time to time, contain links to and from the websites of our partner networks,
advertisers, affiliates, or third-party partners. If you follow a link to any of these websites, please
note that these websites have their privacy policies and that we do not accept any responsibility or
liability for these policies. Please check these policies before you submit any personal data to these
websites.
HOW WE PROTECT YOUR DATA
Lastmal cares about the security of your information and uses commercially reasonable safeguards to
preserve the integrity and security of all information we collect and that we share with our service
providers. However, no security system is impenetrable. We cannot guarantee the security of our servers,
nor can we guarantee that information that users supply will not be intercepted while being transmitted
to us over the Internet.
CHANGES TO OUR PRIVACY POLICY
We may change this Privacy Policy from time to time and will post any changes on the App as soon as they
go into effect. By accessing the App after we make any such changes to this Privacy Policy, you are
deemed to have accepted such changes. Please refer back to this Privacy Policy periodically.
CONTACT
Questions, comments, and requests regarding this privacy policy are welcomed and should be addressed to
[email protected].